How to add customer reviews to your app

In an app, reviews start as feedback: a short form after a visit or order that only you read, a way to show a few comments customers agreed to share, and a button that takes happy customers to your Google reviews. AppCub does not plan made-up reviews or ratings.

Updated 2026-11-09

Feedback first

Most customers will not write a long review, but many will tap a rating and write one line. A feedback screen after an order, appointment or class gives you that. Read it every week: the complaints are as useful as the praise, because you can call the customer and fix it before they say it on Google.

Feedback from customers' own phones has to reach yours, so it must be stored in a database. In AppCub, connect your own Supabase database from the chat; it has a free plan. Then feedback shows on your Feedback screen with the name, date, order and rating.

Showing reviews in the app

Show only comments where the customer ticked "you may show this"
Let yourself approve each one before it shows; keep an approve and hide switch
Show the customer's words exactly, with the name the way they chose
Never add reviews or ratings that customers did not give; AppCub will not make them up for you
If you show an average rating, show it only from real feedback and say how many people it comes from

Send happy customers to Google

Reviews on your Google Business Profile are what most new customers read. Add a "Review us on Google" button that opens your profile's review link. A good moment is right after a customer gives you a high rating in the app: thank them and show the button. Do not offer discounts or gifts for good reviews, and do not hide the button from customers who were unhappy only to collect good ones.

Professions with rules

Advocates should not show client testimonials. Doctors, clinics, psychologists and counsellors should keep patient feedback private and follow their professional body's rules before showing any of it. For these businesses, keep feedback screens for the owner only.

With AppCub

Ask, for example: "After each completed booking, show a Feedback screen with 1 to 5 stars, a comment, and a tick box to allow showing it. Save it in my Supabase database. Owner screen lists all feedback; I can approve comments to show on a Reviews screen. Add a Review us on Google button with my link." AppCub shows the plan first, and you can try it on your phone next to the chat.

Questions

Can the app show fake reviews to look popular?

No. AppCub does not plan made-up reviews or ratings. Show only real feedback that customers agreed to share.

Where is customer feedback stored?

In your own Supabase database, connected from the chat, so it reaches your phone from customers' phones.

Can my app post reviews to Google?

No. A button opens your Google review page, and the customer writes and posts the review there.

Can I hide a bad review?

Feedback you collect is private until you approve it. Read complaints and fix them; do not invent good ones.

Can customers rate each staff member?

Yes, ask for a staff choice on the feedback screen. Keep the results for the owner only.

Will I get notified about new feedback?

The app can show new feedback when you open it, and can remind you on your phone at a set time to check.

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